7betbe's Privacy Policy
The security of your personal information is our highest priority. Read this policy to learn in detail how 7betbe collects, uses, and protects your information.
Introduction and Purpose of the Policy
7betbe is your trusted platform for online betting and casino services in Bangladesh. When you use our services, you provide certain personal information. The purpose of this privacy policy is to clearly inform you about what information we collect, why we collect it, and how it is used.
This policy applies to the 7betbe website, mobile services, and other related digital platforms. By continuing to use our services, you are considered to have accepted the terms of this privacy policy.
We commit that your information will not be sold to any third party and will be used only for the purposes described in this policy. We ensure the protection of your information through SSL encryption and advanced security technology.
What Information We Collect
2.1 Information Provided at Registration
When you create an account on 7betbe, we collect the following information:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Password (stored in encrypted form)
- General country and address information
2.2 Identity Verification Information (KYC)
To ensure secure transactions and prevent money laundering, we may collect the following identity verification information:
- National ID (NID) number or passport information
- Photo of a valid identity document
- Selfie or face verification photo (where required)
- Proof of address
This information is used solely for identity confirmation and to meet applicable legal obligations.
2.3 Financial Transaction Information
When using bKash, Nagad, Rocket, and Upay for deposits and withdrawals, transaction-related information is collected. This includes the transaction date, amount, and payment reference number. Full card or bank account details are not stored directly on our servers.
2.4 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device type
- Browser type and version
- Pages visited and session duration
- Click patterns and navigation history
- Information collected from cookies and web beacons
How Your Information Is Used
3.1 Service Delivery and Operation
The information you provide is used for the following purposes:
- Creating, managing, and securing your account
- Processing deposits and withdrawals
- Activating bonuses and promotions
- Maintaining gaming history and transaction records
- Providing customer service and support
3.2 Security and Fraud Prevention
7betbe uses your information for the following security purposes:
- Detecting and preventing unauthorized account access
- Preventing fraudulent activity and money laundering
- Identifying multiple accounts
- Implementing responsible gaming policy
3.3 Improved Service and Communication
We use your information to enhance your experience:
- Informing you about relevant bonuses and offers (only with your consent)
- Improving the overall platform experience
- Resolving technical issues
- Sending important account-related notifications
Information Sharing with Third Parties
4.1 General Policy
7betbe does not sell, rent, or commercially transfer your personal information to third parties. Information is shared only in limited and specific circumstances.
4.2 Situations Where Information May Be Shared
- Payment Processors: Payment service providers such as bKash, Nagad, Rocket, and Upay receive the minimum information necessary to complete transactions.
- Game Providers: Game developers such as Pragmatic Play, Evolution Gaming, JILI, and Spribe may receive information necessary to provide gaming services.
- Technology Partners: Technology service providers engaged to operate the platform, who work under strict confidentiality agreements.
- Legal Obligations: Information may need to be provided to government authorities in accordance with court orders or applicable law.
- Fraud Prevention: Information may be exchanged with relevant organizations to detect fraudulent activity.
Cookie Usage Policy
5.1 What Cookies Are and Why They Are Used
Cookies are small text files stored on your device that help improve your browsing experience. 7betbe uses the following types of cookies:
- Essential Cookies: Required to maintain login sessions and for core platform functionality.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Help improve the platform by analyzing user behavior.
5.2 Cookie Control
You can control cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly. To change cookie settings, refer to your browser's help section.
Data Storage and Security
6.1 Data Retention Period
Your personal information is stored according to the following policy:
- All information is retained while your account is active.
- Even after account closure, information required to meet legal obligations may be kept for a specified period.
- Transaction records are retained long-term for financial audit purposes.
- Information in inactive accounts is reviewed periodically.
6.2 Security Measures
The technical and organizational measures 7betbe takes to keep your information secure:
- SSL Encryption: All data transfers are secured with 256-bit SSL encryption.
- Data Encryption: Sensitive information is stored in encrypted form on servers.
- Access Control: Only authorized personnel can access user information for specific purposes.
- Regular Security Audits: Platform security measures are regularly reviewed and updated.
- Firewall Protection: Advanced firewall and intrusion detection systems are active.
Your Rights and Control
Under 7betbe's privacy policy, you have the following rights:
- Right to Access: You may request to know what information we hold about you.
- Right to Correction: If your profile contains incorrect information, you may request a correction.
- Right to Deletion Request: In certain circumstances, you may request that your information be deleted (though this may not be possible if legal obligations exist).
- Right to Opt Out of Marketing: You may stop receiving promotional emails or messages.
- Data Portability: You may request to receive your information in a structured format.
- Filing a Complaint: You may raise any concerns about our privacy policy with our support team.
To exercise these rights, contact our support team. We will endeavor to respond to your request within 30 business days.
Minor User Protection
7betbe strictly provides services only to those aged 21 or above. We do not knowingly collect information from minors. Age verification during registration is mandatory.
If we are made aware that a minor's information exists in our system, we will immediately arrange to delete that information and close the associated account.
Changes to the Privacy Policy
7betbe reserves the right to change or update its privacy policy from time to time. For any significant changes:
- A clear notice will be provided on the website.
- Registered users may be informed by email.
- The "Last Updated" date at the top of the page will be changed.
If you continue using the service after changes are made, you are considered to have accepted the new policy. We therefore recommend reviewing this page regularly.
Contact Us
Privacy-Related Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team:
Get support in Bengali via 24/7 live chat
We will respond to any privacy-related requests as promptly as possible. 7betbe is always committed to protecting the security and privacy of your information.
Related Policies
Please also read our other important policies:
- Terms and Conditions — Complete terms for using our services
- Responsible Gaming — Safe gaming guidelines
- About Us — Learn more about 7betbe
- FAQ — Answers to common questions